Motorcycle taxis are immensely popular and serve as the lifeblood of many cities in Africa, but they are extremely unsafe and disorganized. At the click of a button, SafeBoda provides a safe, more convenient, mobile-first transportation platform for Africa’s booming young population.
- Job Title: Product Support Engineer
- Duty Station: Kampala, Uganda
- Vacancy Type: Permanent/Temporary.
- Organisation: SafeBoda
SafeBoda Job Advert
We are looking for a strong Product Support Engineer to work with our Product team in collaboration with some of our other departments to provide technical support and assistance and act as the bridge between engineering and customer support (drivers, passengers, etc.).
Key Duties and Responsibilities:
- Deeply understand all our products to support our customer and driver-facing teams in their day-to-day interactions with SafeBoda product
- Investigate and properly document quality issues
- Resolve daily quality issues that require technical assistance
- Identify and share your knowledge of new tools that will help us improve product quality and innovate faster
- Documenting and updating product support processes for the customer/driver support team
- Liaise with global product team to implement required localization of the product (e.g. geo-fence, languages)
Qualifications, Skills and Experience:
- Basic understanding of SQL & software engineering principles
- Basic knowledge of how [mobile] software applications work
- An attitude of accountability and knowledge-sharing
- Demonstrated ability to work independently
- Excellent communication skills
- Excellent customer attention
- English and local languages fluency
- [Bonus] Knowledge of software engineering jargons such as RESTful APIs, Agile methodology, Scrum, and native mobile application development is a huge plus
- [Bonus] Knowledge of computer science is a big plus
Benefits
- Scale with a rapidly growing startup, with tons of opportunity for growth
- Contribute to our mission and work at our dynamic and fast-paced company in Africa
- Competitive salary based on experience
- Free SafeBoda transport
- Free lunch every day
How to Apply to SafeBoda Vacancy:
All candidates are encouraged to send their applications via Email to [email protected] stating why you would like to be a Product Support Engineer. In addition, attach your CV/Resume
All candidates should send their updated CVs and application letters via Email to: [email protected]
Tel: +256754900901/ +256784701294 for any inquiries
PLEASE NOTE: The need for this role is urgent, and we’d like the right candidate.
