Home Job Vacancies Fairmont Hotels & Resorts Night Manager Programme 2023

Fairmont Hotels & Resorts Night Manager Programme 2023

Fairmont Hotels & Resorts Night Manager Programme 2023

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

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Fairmont Hotels & Resorts Programme Advert

  • Location: Ghana
  • Company: Fairmont Hotels & Resorts
  • Closing Date : 1 June. 2023

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Conduct daily briefings and ensure that all pertinent information is well received by team members.
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered, and department standards are met.
  • Review, analyse and suggest improvement of workflow and standards at the Front Desk.
  • Analyse rate variance report to ensure rooms revenue control, approve discounts and rebates.
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
  • Ensure documentation of all guests related issues using the logbook.
  • Supervise shift handover procedures.
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Always provide management presence by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
  • Assist Guest Relations in greeting, rooming, and sending off guests.
  • Inspect front of house and back of house regularly for cleanliness and orderliness.
  • Ensure that front line staff complies with marketing techniques and maximizes sales.
  • Check billing instructions, monitor guest credit and act upon any discrepancies.
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
  • Ensure driveways are always manned and run efficiently.
  • Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.
  • Require making objective decisions and handle any complaints and emergencies in a level-headed manner.
  • Conduct Night Audit Process for hotel.
  • Provide department orientation and training of the hotel service standards, procedures and programs.
  • Constantly monitor team members’ appearance, attitude and degree of professionalism.
  • Motivate and provides a work environment which brings out the best in team members.
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.
  • Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
  • Attend all briefings, meetings and trainings as assigned by management

Your experience and skills include:

  • Previous leadership experience required
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment

How to Apply Fairmont Hotels & Resorts Ghana 

Submit your CV and Application on Company Website : Click Here.


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