The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Fairmont Hotels & Resorts Programme Advert
- Location: Ghana
- Company: Fairmont Hotels & Resorts
- Closing Date : 1 June. 2023
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered, and department standards are met.
- Review, analyse and suggest improvement of workflow and standards at the Front Desk.
- Analyse rate variance report to ensure rooms revenue control, approve discounts and rebates.
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guests related issues using the logbook.
- Supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Always provide management presence by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
- Assist Guest Relations in greeting, rooming, and sending off guests.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure that front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions, monitor guest credit and act upon any discrepancies.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Ensure driveways are always manned and run efficiently.
- Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.
- Require making objective decisions and handle any complaints and emergencies in a level-headed manner.
- Conduct Night Audit Process for hotel.
- Provide department orientation and training of the hotel service standards, procedures and programs.
- Constantly monitor team members’ appearance, attitude and degree of professionalism.
- Motivate and provides a work environment which brings out the best in team members.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- Attend all briefings, meetings and trainings as assigned by management
Your experience and skills include:
- Previous leadership experience required
- Previous PMS experience required
- Computer literate in Microsoft Window applications an asset
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment