Home Job Vacancies Safaricom Kenya Customer Journey Expert/UX Programme 2023

Safaricom Kenya Customer Journey Expert/UX Programme 2023

Safaricom Kenya Customer Journey Expert/UX Programme 2023

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

FAQs: “Safaricom Website, Safaricom Customer Care, Safaricom Contacts, Safaricom Shop, Safaricom Ethiopia, Safaricom Kenya Sim Card, Safaricom Mpesa, Safaricom Plc

Safaricom Kenya Programme Advert

  • Location: Kenya
  • Company: Safaricom Kenya
  • Closing Date : 16 April. 2023

Key Responsibilities and decision ownership:

Key Responsibilities

  • Working with other squads to drive UXD from research to development.
  • Planning and Co-ordinating UX research for various company-wide projects
  • Providing world class direction on User design execution
  • Establishing design principles and UX direction for designers and engineers
  • Translating research insights into product/feature requirements and/or design recommendations
  • Clearly articulating user challenges and user needs through use of storyboards, user journeys, experience maps and other UX models

Usability and user experience testing

  • Conducting design sprints
  • Testing and analyzing recently released products/features to identify potential areas of improvement

Squad member

  • Active squad member, bringing his/her relevant Chapter expertise to the squad and working day-to-day on tasks in the squad backlog

Chapter member

  • Encourage a culture of chapter excellence and talent attraction
  • Develop standards and guidelines required for the relevant chapter
  • Encourage learning and knowledge sharing within the relevant chapter


Must have technical / professional qualifications:

  • Relevant Education in Human-Computer interaction, Computer Science, Computer Engineering, Information Systems, Information Technology, Psychology, Cognitive Science, Anthropology, Information Systems, or any related field.
  • Strong Business competencies
  • Strong collaboration agile mindset
  • Analytical skills
  • Must provide a strong work portfolio that demonstrates systematic and creative design thinking as well as a deep understanding of UxD best practices

How to Apply the Safaricom Kenya

Submit your CV, copies of relevant documents and Application to  jobs@identigate.co.ke


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